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Now Hiring - MIS Client Services - Store Support in San Marcos, TX

MIS Client Services - Store Support in San Marcos, TX

McCoy's Building Supply

Base Salary Yes (amount not posted)

Total Comp: NA

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Qualifications Years In Sales

Industry: Retail Sales

Benefits: yes

Customer Size: all

Car Allowance: no

Sales Cycle: Short

Travel: none

Years Selling in Industry:

Education:

They Sell Home Furniture & Housewares Stores

To Whom Retail & Wholesale

Location: San Marcos, TX

3.8

Job Description

Time Type:

Full time

Role Details:

Time Type: Full Time

Starting Pay: $35,000 / YR

Job Location: 1350 IH 35 N, San Marcos, TX 78667

SUMMARY

Provide technical support for Point-of-Sale Hardware, PC and Laptop Hardware, and PC Software for all Store locations and Corporate personnel. Can be responsible for shipping and receiving of equipment to and from stores and vendors. Maintain adequate level of spare inventory for stores and Headquarters.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responsible for supporting end-points solutions for our store and corporate users
Provides customer support through research and materials
Troubleshoots and diagnoses POS, PC, Printer, and wireless hardware related problems to determine cause of malfunctions and take appropriate action to resolve those malfunctions
Consult’s clients, vendors, and other Information Services personnel to resolve operational and technical issues
Provides on-site support when necessary; Will require multiple travel days each month on planned projects and may require travel on short notice
Completes the installation and set up of PC equipment using distribution software or site visits
Provides after hours and weekend support on a rotating schedule
Provides technical input for required technical information and updates

Utilizes Help Desk software tools to track and document assigned tickets

Prioritizes and responds to help desk tickets per department requirements
Communicates with all customers on expected resolution time frames
Works with management and the SAAM team to improve processes and procedures for standardized Windows Desktop builds. (imaging)
Maintains a working knowledge of deploying OS and application updates, Active Directory, Group Policy Objects, and Windows Operating Systems

Analyzes and resolves desktop system and application problems. Maintain adequate levels of spare equipment through repair and/or replacement for Headquarters and stores
Maintain adequate shipping and maintenance supplies
Test all equipment returned from stores

Identify patterns of faulty equipment
Identify and report chronic equipment issues

Follows Standard Operating Procedures while carrying out the responsibilities of position
Attends and participates in all department meetings and company-sponsored management programs as required

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities

QUALIFICATIONS

Associate's degree (A. A.) or equivalent from two-year college or technical school in Computer Sciences; one year related experience and/or training; or equivalent combination of education and experience

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

Experience with end point security best practices preferred

WORK AVAILABILITY

Must maintain regular and acceptable attendance at such level as is determined by management
Must be regularly available and willing to work at least 8 hours per day, 40 hours per week or such other hours per day or hours per week as the employer determines are necessary or desirable to meet business needs
Must be available and willing to work such weekends and holidays as the employer determines are necessary or desirable to meet its business needs

This position will provide on call support for after hours service on a rotating basis and adhere to the McCoy on call coverage guidelines

TRAVEL REQUIREMENTS

This position requires occasional travel with overnight stays
Must meet driver’s license requirements as required by the Company
Must be able to legally obtain a rental vehicle in all states in which the company does business
Must have current auto liability insurance

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

McCoy’s is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at (866) [please apply online]. EOE, AAP, D, F, VA

McCoy's Building Supply

Company Size
1001 to 5000 Employees

Founded
1927

They Sell
Home Furniture & Housewares Stores

To Whom
Retail & Wholesale

Website
www.mccoys.com

Revenue
$500 million to $1 billion (USD)

McCoy's Building Supply is currently hiring for 6 sales positions

McCoy's Building Supply has openings in: TX

The average salary at McCoy's Building Supply is:

6 Yes (amount not posted)

McCoy's Building Supply

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McCoy's Building Supply

McCoy's Building Supply is currently hiring for 6 sales positions

McCoy's Building Supply has openings in: TX

The average salary at McCoy's Building Supply is:

6 Yes (amount not posted)